Complaints

Framwellgate Dental Surgery has an in-house complaints procedure in accordance with current government guidelines.  If you do have any problems please mention this to a member of our staff and the appropriate procedures will be instigated.

It is of prime concern to us that the highest standards are achieved, and we believe your views are important. 

If you would like to comment about any aspect of our service please contact us on 0191 3869436. Alternatively, you can email us on [email protected]

 or in writing to: 

    Marie-Louise Ray

If you are not happy with the response you receive from Framwellgate Dental Surgery you are entitled to raise this verbally, or in writing with the Primary Care Trust.

We recognise that regular feedback helps us to improve our services, so please do not hesitate to contact our practice manager who will always do her best in dealing with any comment efficiently and courteously.