What should I do if I want to cancel an appointment?
At Framwellgate Dental Surgery we have a cancellation and missed appointment policy to ensure smooth booking of appointments and to enable our time to be used efficiently, a wasted appointment may deprive a patient with pain or other more serious problems from receiving treatment promptly.
We request 24 hours notice should you need to cancel an appointment.
Appointments can be cancelled in person, by telephone or leave a message on our answer phone.
If you cancel three appointments without giving us 24 hours notice in a year, further appointments will be at the dentist discretion.
If you fail to attend two appointments in a year, further appointments will be at the dentist discretion.
If you are a new patient and you miss your first appointment unfortunately we will not be able to offer you a new appointment.