Patient Safety

We are looking forward to the day when we can see our patients again and are busy preparing.

To ensure we are safe for everyone, we wanted to share with you some of the changes you will see next time you visit.

Coronavirus Impact update

We will now see EMERGENCY PATIENTS ONLY

PLEASE DO NOT ATTEND THE PRACTICE IF YOU HAVE SYMPTOMS OF COVID-19. If you do you will be asked to leave immediately.

Further to the Prime Minister’s statement on Monday evening, the definition of a dental emergency will need to be much more restrictive. It would be unsafe to provide certain treatments unless we are given access to the appropriate equipment.

Postponing routine appointments
All routine appointments have been suspended in keeping with the current policy from our Professional Body (the BDA) and to respect social distancing in line with Government Policy.  This is for the safety of both our patients and our colleagues.

If you have a routine appointment booked you can expect to hear from us again shortly to postpone your appointment to a later date.

Please don’t worry, you will not miss out on any dental care that you need in the longer term.

Once we are able to get back to our normal operation we will be extending our opening hours to catch-up on postponed appointments although your treatment needs may require reassessment with a new examination, depending on the delay in resuming limited or normal services.

Please do contact the practice by phone if:
1. You require emergency treatment
2. You need advice or reassurance
3. You need a treatment completing such as a crown or denture fit – your original appointment will be cancelled – there may be circumstances where this treatment is provided IF we consider it would prevent a problem or the denture is essential for function.
4. Separate arrangements are being made on a case by case basis for Orthodontic patients and you will be contacted directly by the practice.

In hours emergencies
Please rest assured that whilst we are operating on reduced staffing levels, we are still available to provide emergency dental care. If you experience a problem, please call the practice and we will aim to see you for treatment on the same day if appropriate.
The treatment we are able to provide is governed by regulatory guidance and may be more limited than usual.

Out of hours emergencies
If you have a dental emergency and are unable to wait until our practice is open, please call NHS 111. This service is overstretched so please do so on an extreme emergency basis only.

Thank you for your patience and understanding. Please remember to check our website and social media pages for further updates.

Do stay safe and my very best wishes to you and your family in these difficult times.

Ian A Gordon BDS MFGDP
Managing Director Alpha Vitality Group
Riverdale Healthcare